When is it appropriate to use “Active Listening” in TCI?

When is it appropriate to use “Active Listening” in TCI?

• A. Only after a crisis has been resolved
• B. Whenever a young person is expressing feelings or concerns
• C. During direct confrontation only
• D. When staff are discussing strategies among themselves

Answer: (B)

Using “Active Listening” in Therapeutic Crisis Intervention (TCI) is best applied whenever a young person is expressing feelings or concerns. This technique is fundamental in helping to de-escalate situations and establish trust with the young person. Active listening involves fully concentrating on what the individual is saying, understanding their message, responding thoughtfully, and providing feedback to demonstrate understanding. By doing so, staff can help the young person feel heard and validated, which can significantly reduce tension and create a more supportive environment. Employing this approach during moments of expression allows for a better understanding of the young person's emotional state, enabling staff to respond more effectively to their needs and potentially mitigate further escalation. It's crucial in building rapport and fostering a sense of safety, which is key in any therapeutic setting. In contrast, using active listening only after a crisis has been resolved limits the potential benefits of the technique. By restricting its application, staff miss valuable opportunities to communicate and connect with young people during critical moments. Similarly, using it solely during direct confrontation can be ineffective, as active listening should ideally be a proactive strategy rather than a reactive one. Lastly, discussing strategies among staff does not involve the young person and therefore does not apply to the concept of active listening, which centers on

Using “Active Listening” in Therapeutic Crisis Intervention (TCI) is best applied whenever a young person is expressing feelings or concerns. This technique is fundamental in helping to de-escalate situations and establish trust with the young person. Active listening involves fully concentrating on what the individual is saying, understanding their message, responding thoughtfully, and providing feedback to demonstrate understanding. By doing so, staff can help the young person feel heard and validated, which can significantly reduce tension and create a more supportive environment.

Employing this approach during moments of expression allows for a better understanding of the young person's emotional state, enabling staff to respond more effectively to their needs and potentially mitigate further escalation. It's crucial in building rapport and fostering a sense of safety, which is key in any therapeutic setting.

In contrast, using active listening only after a crisis has been resolved limits the potential benefits of the technique. By restricting its application, staff miss valuable opportunities to communicate and connect with young people during critical moments. Similarly, using it solely during direct confrontation can be ineffective, as active listening should ideally be a proactive strategy rather than a reactive one. Lastly, discussing strategies among staff does not involve the young person and therefore does not apply to the concept of active listening, which centers on